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Engagement & Retention

Participant Engagement

Personalized nudges, coaching touchpoints, and retention tools that keep participants active — and moving toward better health.

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Completion Lift

vs. standard digital programs

0%

90-Day Retention

Across all programs

0%

Satisfaction Score

Average participant rating

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Participant Engagement platform preview

Participant Engagement — live platform view

Overview

The evidence behind

the outcomes

Keeping participants engaged beyond the first few sessions is the hardest challenge in digital health — and the most important. CAPPA's engagement layer is purpose-built to close that gap.

Our system continuously monitors behavioral signals — session logins, module completions, biometric logging, and coach interactions — and automatically triggers the right nudge at the right moment for each individual.

From SMS check-ins and in-app motivational messages to coach-initiated outreach alerts, every touchpoint is personalized, timely, and tied to the participant's specific goals and program stage.

How It Works

From enrollment

to outcomes

01

Baseline behavioral profiling

At enrollment, the platform captures communication preferences, engagement history, and risk indicators to personalize the experience from day one.

02

Real-time signal monitoring

The engagement engine tracks 20+ behavioral signals daily and flags participants showing early signs of disengagement before they drop out.

03

Automated and coach-assisted nudges

Triggered messages — SMS, push, email, or in-app — are sent automatically or surfaced as coach action items based on participant status.

04

Outcome-linked optimization

Engagement sequences are continuously refined using completion and outcomes data — so what works best rises to the top over time.

Who It Serves

Built for organizations

like yours

Health Plans

Drive HEDIS measure performance by keeping high-risk members in evidence-based programs through the critical first 90 days.

Employers

Maximize your wellness investment with completion rates that actually justify program costs and demonstrate population-level impact.

Health Coaches

Spend less time chasing participants and more time coaching — the platform surfaces exactly who needs attention and when.

Participants

Receive the right support at the right time without feeling overwhelmed — engagement that feels helpful, not intrusive.

Ready to launch?

Participant Engagementbuilt for your organization

Talk to a CAPPA health strategist about bringing this program to your population.